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Office Hours:
Office hours are from 9 am to 5 pm CST weekdays.
Order Fulfillment:
Orders will be processed as they arrive during office hours (above), or as soon as possible thereafter.
Delivery:
Most items are shipped directly from the manufacturer.
The ship date is normally within one week, but may take longer in periods of high demand.
You may ask for a delivery estimate before placing your order.
Custom built items may take several weeks.
You will be given a delivery estimate before you place your order.
Items that are in stock will be shipped the same day if they are processed by 2:00 pm.
Shipment is by the means you choose from the options posted on the website.
Payment by Credit Card:
Credit card transactions are authorized when the order is placed.
Funds will be captured when the product ships.
If you cancel the order before shipment, then we will cancel the authorization.
If you prefer, payment by other means can be arranged by contacting
Oxford Signal Processing directly.
Payment by Check:
For orders paid by check, shipment will be delayed until the check clears. A cashier's check may
be used to avoid this delay.
Payment by Money Order:
For orders paid by money order, shipment will be delayed until the money order arrives.
Payment by Direct Deposit:
For orders paid by check, we will supply our bank routing or SWIFT number and account number.
Shipment will be delayed until the deposit clears.
Online Orders:
An automatic email message will confirm your order and provide a reference number.
You must provide an email address for this purpose. You will miss the confirmation
if the address is not correct.
When we receive notice of your order, we will send another message acknowledging
the order and estimating delivery time.
Email Orders:
Email orders are processed when they are received. All email orders are paid by credit card.
Do not put your credit card data in the email message. Rather, let us
call you for that critical information. After taking your credit card data,
your credit card charge (above) will be posted manually
and a confirming email message with delivery estimate will be send by reply email.
Phone Orders:
Phone orders may be placed by calling 888-459-5856, and are processed when they are received.
All phone orders are paid by credit card. An email confirmation will be provided sent.
Mail-in Orders:
Mail-in orders are processed when they are received. They may be paid by credit card or check.
Your credit card transaction will be posted and a delivery estimate
will be returned by email. Delivery will occur only after the check has cleared.
Damaged Shipments:
Shipments are insured.
You are responsible to collect from the carrier in case of damage.
Upon receiving your shipment, check all items carefully. If damage is found,
retain the original carton(s) and packing materials and:
- Call the shipper within 3 days.
Follow the instructions they give you.
- After you report to the shipper, call Oxford Signal Processing (888-459-5856), let us
know about the damage and give us the claim number. We will help as much as possible.
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If you follow these procedures, the carrier is likely to honor your claim for damages.
The customer must call the manufacturer for a RMA number that authorizes the return.
Shipping to the manufacturer is the customer's responsiobility.
The manufacturer will pay for shipping back to the customer by economical means.
Two day or overnight shipping will cary an additional charge.
Oxford Signal Processing will assist you with warranty service as needed.
All Hydrolinx products carry a 2-year parts and labor warranty.
Refunds:
If you are not happy with your purchase, you may return it within three days of delivery and receive
a full refund (less credit card service fee, original shipping fee and a 25% restocking fee).
To exercise this privilege, contact Oxford Signal Processing within one week of receiving shipment.
Your refund will be issued after return of the undamaged items. You should insure the shipment for the full
purchase amount. If there is shipping damage, then your refund will reduced by the uninsured amount
of the damage.
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